Merge Help Center

Frequently Asked Questions

• Merge Cube

  • My cube isn’t working. What should I do?
  • What is the difference between VR Mode and Mobile Mode?
  • Do I need VR/AR goggles for the cube to work?
  • Should I keep my packaging?
  • Which apps will work with my cube?
  • What happens if I lose my activation code?
  • Do I need an activation code to create an account?
  • Can my account be linked to multiple devices?
  • Do I need to activate my Merge Cube and create an account before I can use it?
  • Where is my activation code?

• Merge VR/AR Goggles

  • What phones work with the Merge VR/AR Goggles?
  • What kinds of apps are available for the Merge VR/AR Goggles?
  • Can I wear eye glasses with the Merge VR/AR Goggles?
  • Do the Merge VR/AR Goggles come with a warranty?
  • What is your return policy for Merge VR/AR Goggles?
  • How do I clean Merge VR/AR Goggles?
  • Do the Merge VR/AR Goggles come with a controller?

• Orders / Shipping

  • Can I cancel my order?
  • How do I track my order?
  • How long after I place my order will my order ship?
  • What type of shipping is Free Ground Shipping?
  • How long until I receive my order?
  • Are there shipping methods other than Free Ground Shipping?
  • Do you ship internationally?
  • Are there any extra fees for shipping internationally?
  • Do you offer gift wrapping?